Refund policy
RETURNS, REFUNDS & EXCHANGES
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Our policy lasts 30 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. We do not refund for change of mind or if you actively break or damage an item, and will either replace or refund if an item is found to be faulty upon arrival.
Several types of goods are exempt from being returned. Earrings cannot be returned if worn for sanitary reasons.
Additional non-returnable items:
* Gift cards
* Downloadable software products
To complete your return, we require a receipt or proof of purchase. If the item was purchased at a market, the date and time are sufficient so long as we can track these for you.
There are certain situations where only partial refunds are granted: (if applicable)
* Any item with obvious signs of use
* Any item that we deem has been deliberately tampered with, broken or misused or misworn (see our care guide for details on how to care for your items if you are unsure of this)
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 14 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. We do not refund shipping for items that are deemed to be broken by the user, misworn or mistreated.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us via the contact us page.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email via our contact us page and send your item to: PO Box 888, Broadway, NSW, 2007, Australia.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund if an item is found to be faulty. If an item is not found to be faulty, the return shipping cost is your responsibility.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
All items sent back to us must be sent back using a trackable service, with the tracking number sent to us upon lodgement. We don’t guarantee that we will receive your returned item if you send it with a non trackable postage service.